Contact Paddy Power directly

Last updated: 1 June 2026

Paddy Power is an independent informational hub rather than a casino: there is no support inbox here for accounts, deposits or withdrawals. This page exists so the right enquiry lands at the right destination as quickly as possible. Reading the section that fits your situation saves time on both sides.

1. Account, banking, payout or bonus problems

If you run into a problem with a casino account — a missing payout, stuck verification, a bonus that failed to credit, an account that has been suspended — Paddy Power cannot help directly. We do not operate player accounts, hold funds, or have access to operator back-office systems. The first port of call is always the operator's own support team. Their live chat is usually the quickest channel; their email queue is usually the slowest. Open a ticket, screenshot the chat transcript, keep the ticket reference, and give the operator a reasonable deadline (24 to 72 hours for most issues, longer where KYC delays are involved).

If the operator does not sort the issue within a reasonable window, the next step depends on where that operator is licensed. For Curaçao-licensed brands, the licensee on file with the regulator is the formal complaint route. For brands licensed in Gibraltar, the Gibraltar Gambling Commissioner provides a dedicated player-support pathway. Independent dispute mediators such as AskGamblers Complaint Service and Casino Guru Complaint Service have a track record of resolving disputes with offshore operators when other escalation channels have stalled.

2. Flagging an offshore operator to UK authorities

Under the Gambling Act 2005, serving real-money casino product to customers physically situated within the UK without a licence is a criminal offence. The enforcement function rests with UKGC — the UK Gambling Commission. A report against an operator suspected of breaching the Act can be filed through the UKGC complaints form, accessible at gamblingcommission.gov.uk. Powers available to the Commission include withdrawing existing licences, directing UK payment providers to block transactions to non-compliant operators, and running a publicly accessible register of complaints lodged against any given licence holder. Filing such a report is anonymous; there is no requirement to supply account information, deposit history or personally identifying details.

3. Self-exclusion and problem-gambling resources

The UK's national self-exclusion scheme for licensed gambling services is GAMSTOP, available at gamstop.co.uk. Registering with GAMSTOP blocks UKGC-licensed online gambling operators in a single step. Offshore casinos are not bound by GAMSTOP because they sit outside UKGC oversight, but registering still matters: it removes the regulated wagering option that often acts as a gateway into harder offshore play.

4. Fixes to Paddy Power articles

Paddy Power reviews rest on hands-on testing of operators, but operator conditions move quickly. If a fact has gone out of date or a number is wrong, we want to know. The fastest way to raise a correction is to email the editorial address with the URL of the page, the specific claim that is incorrect, and (where possible) the source backing the correct figure. Substantive corrections are made within five working days, and a dated note is added at the foot of the affected review describing what was altered. The complete procedure is on the Editorial Policy page.

5. Operators wanting to challenge an inaccuracy

Operators contacted by Paddy Power for review-related fact-checks are answered via the same editorial channel. The rules match those for any other reader: a specific factual claim, a documented basis for the correction, and (where a partnership exists) an explicit acknowledgement that the partnership does not change the score. The wider rule set sits on the Affiliate Disclosure page. Sales, marketing or partnership enquiries are not handled here; please use the partnerships address instead.

6. Press, media and PR queries

Press contacts, tip-offs about stories in the UK online gambling space, and requests for background interviews should all be sent to the dedicated press inbox with a descriptive subject line and a stated deadline. On-the-record commentary is generally available from Paddy Power across three areas: how operators behave in practice, how the regulatory regime functions, and how the player-safety conversation is evolving. What Paddy Power will not do is comment publicly on the specifics of any complaint that is still working its way through, unless that complaint already sits in the public domain.

7. Legal, GDPR and data-protection queries

Privacy-related submissions — a subject access request, a correction request, a deletion request covering personal data Paddy Power may be holding about you under the UK GDPR and the Data Protection Act 2018 — should be directed at the dedicated privacy address. A complete account of what categories of data are held and on what legal basis is set out on the Privacy Policy page; an itemised technical breakdown of cookies and equivalent browser storage sits on the Cookie Policy page. Intellectual-property concerns including DMCA takedown notifications are routed through the contact address and handled according to standard publishing practice. Editorial background — who operates the site, why it exists, and how reviews are assembled — is consolidated on the About page, while the editorial entry point to the entire site is the Paddy Power Casino homepage.

What Paddy Power is unable to assist with

To head off correspondence that will not lead anywhere useful, some scenarios are explicitly outside the remit here. Recovering a deposit that has stalled at an operator, accelerating a KYC review on someone else's behalf, overruling an operator's published bonus terms, lifting a self-exclusion that an operator has imposed at the account level, dispensing legal or financial advice, or disclosing private data tied to identifiable players — none of these things are within scope. Each one belongs with the appropriate external body, and those bodies are listed in the sections above.